21 June 2021
Global Kinetics Pty Ltd. is committed to improving the lives of those with Parkinson’s disease with advanced medical technologies. The company was formed in 2007 to commercialize its lead product, the Personal KinetiGraph® (PKG®). The PKG enables the precise monitoring, quantification, and reporting of movement symptoms in Parkinson’s disease. To date, Global Kinetics has supported clinical decisions for doctors who have treated more than 30,000 patients with Parkinson’s disease, generating more than 7,200,000 hours of clinical data from the FDA-cleared, CE-marked, TGA-cleared PKG wearable system. Global Kinetics is a privately held company, headquartered in Melbourne, Australia with offices in London, UK, and Minneapolis, USA.
We are looking for like-minded individuals to join our German team in Münster immediately as
Customer Service Manager (all genders welcome)
You will report to the Country Manager (Germany).
Main tasks
- You will provide an exceptional customer service by
- Providing first line telephone support to patients
- Liaising with clinicians and clinic administrators when necessary
- Supporting customer navigation & utilisation of the PKG portal
- You will assure a flawless logistics by
- Configuring and distributing medical devices to patient homes
- Ensuring timely delivery of results to referring clinicians at prescribed times
- Working with freight companies and track packages
- You will manage country-specific projects such as
- Establishing efficient back office process and operations
- Hiring and building up a skilful customer service team within the next years
- Inventory management and consumable resupply for customers
- Documenting activities in systems in a timely manner
- You will contribute to the improvement of the PKG by
- Reporting & documenting troubleshooting and following up outstanding loggers
- Escalating technical issues and complaints internally according to procedures
What we are looking for
- You will have an apprenticeship in health, sciences or Business Administration or a university degree with similar qualifications
- Ideally you will have experience within a healthcare setting liaising with patients and clinics
- Your service-oriented working style would be highly valued, whilst your ability to plan projects and be highly organised, essential
- Your customer-centered approach will be invaluable, along with strong interpersonal skills as you support our patients and clinics
- As we are a global organisation and work across regions, we also require the candidate to be fluent in German and English
- A work permit for Germany is mandatory
What we offer
- A business that has some serious purpose
- People who really care about the work they are doing and who are passionate about delivering innovations that transform the quality of health care and the patient experience
- A fast-paced, dynamic, complex work environment with a collaborative family business atmosphere
- The opportunity to grow with the company
Sounds like you? Then we would love to hear from you.
Please send your CV and letter of application in English (preferred) or German addressing the key selection criteria and outlining your experience. We look forward to receive your application via the online system. Constares GmbH is supporting us during the recruitment process – feel free to reach out to Rebecca Schön (Constares) via phone (+49 89 1241 46 204) or email (rebecca.schoen@constares.com).